Your Questions, Answered

We offer flexible packages tailored to each property's specific needs within our Southwest Virginia service area. Our pricing is competitive with industry standards and includes interior/exterior photography, basic editing, and 24-48 hour delivery. Contact us for a customized quote based on your property size and requirements. We also offer bundled services with drone photography, virtual tours, and video walkthroughs for added value.

Yes, pricing varies based on property size and complexity. A typical residential shoot takes about an hour, but larger properties, luxury homes, and commercial spaces require additional time and may include extra fees. We'll provide a detailed quote after discussing your specific property requirements.

We accept cash, check, and major credit cards. Payment is typically due upon delivery of final edited images. For larger commercial projects, we may arrange payment terms to be discussed during booking.

We guarantee 24-48 hour delivery of fully edited, high-resolution images. This quick turnaround is one of our key differentiators in the Southwest Virginia market. Rush orders can be accommodated for an additional $50 fee with next-day delivery by 5 PM.

We recommend booking at least 2-3 days in advance, though we can often accommodate last-minute requests within our 70-mile service radius from Galax, VA. Our schedule fills up quickly, especially during peak real estate seasons.

We don't charge for cancellations or rescheduling as long as you provide 24 hours' notice. Cancellations made less than 24 hours before the scheduled shoot may incur a $75 cancellation fee.

We serve a 70-mile radius from Galax, VA, covering parts of Southwest Virginia, North Carolina, and West Virginia. This includes Carroll County, Mount Airy NC, and the beautiful Blue Ridge region. Travel fees may apply for locations at the edge of our service area.

We don't cancel appointments due to weather! We use advanced virtual sky replacement technology to ensure beautiful blue skies in every exterior photo, even on overcast, rainy, or snowy days. Our professional editor can transform dreary weather into bright, appealing images.

Yes, we provide professional drone photography services. Our pilot follows all federal regulations for commercial drone operations. Drone photography is perfect for showcasing mountain properties, large estates, and unique aerial perspectives that make listings stand out.

Yes, drones must stay below 400 feet altitude and maintain visual line of sight. We cannot fly in restricted airspace near airports or military installations. We'll verify flight permissions for your specific location during booking and handle all necessary clearances.

Matterport tours create immersive, interactive 3D experiences that allow potential buyers to "walk through" properties remotely. These tours include dollhouse views, floor plans, and measurements. Studies show properties with 3D tours sell 31% faster and often for higher prices.

A typical Matterport scan takes 1-2 hours depending on property size. Tours are processed and delivered within 24-48 hours, including high-resolution photos extracted from the 3D model. The tour remains hosted for the life of your listing plus 6 months after closing.

Properties must be photo-ready when we arrive. This includes thorough cleaning, decluttering, turning on all lights, opening blinds/curtains, and ensuring all light bulbs work. We recommend professional staging for vacant properties. We are photographers, not stagers or cleaners.

Furnished properties generally photograph better, but we can work with vacant homes. For empty properties, we highly recommend professional staging for key rooms like the master bedroom, kitchen, and living areas. This investment typically pays for itself in faster sales and higher offers.